--- title: Test us terms | Skyhigh PMO description: "The terms for Skyhigh PMO's free test: one current issue in your Oracle Primavera P6 environment, in a single remote session of up to 4 hours." image: https://skyhighpmo.com.au/hubfs/website/share-test-us-terms.png --- [![Skyhigh PMO, Project Controls Solutions](https://skyhighpmo.com.au/hubfs/raw_assets/public/skyhigh-theme/images/skyhigh-logo-reverse.svg)](https://skyhighpmo.com.au/?hsLang=en-au) - Problems we solve Getting started with P6 - [**Transformation**New installs, upgrades and consolidation](https://skyhighpmo.com.au/transformation?hsLang=en-au) - [**Cloud**Cloud options, costs and the move](https://skyhighpmo.com.au/cloud?hsLang=en-au) Looking after P6 - [**Primavera Optimisation**Diagnostics, future state design and configuration reviews](https://skyhighpmo.com.au/primavera-optimisation?hsLang=en-au) - [**Primavera Support**From roadside help to a race-day pit crew. 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Choose your crew.](https://skyhighpmo.com.au/primavera-support?hsLang=en-au) - [**Project people**Planners and schedulers, for weeks rather than years](https://skyhighpmo.com.au/project-people?hsLang=en-au) Phase 2 Tools and licences - [**Licensing & Procurement**Licence advice, renewals and new licences](https://skyhighpmo.com.au/licensing-procurement?hsLang=en-au) - [**Oracle products**Learn more about each product](https://skyhighpmo.com.au/licensing-procurement#other-products) - [**Primavera P6**](https://skyhighpmo.com.au/licensing-procurement/primavera-p6?hsLang=en-au) - [**Oracle Primavera Cloud**](https://skyhighpmo.com.au/licensing-procurement/primavera-cloud?hsLang=en-au) - [**Primavera Unifier**](https://skyhighpmo.com.au/licensing-procurement/primavera-unifier?hsLang=en-au) Hidden at launch - [**Oracle Aconex**](https://skyhighpmo.com.au/licensing-procurement/oracle-aconex?hsLang=en-au) Hidden at launch - **Australian innovators' tools**Tools from Australian problem solvers Hidden: no agreement yet Reporting and P6 data - [**Reporting & Integration**Portfolio reporting, and P6 in your data warehouse](https://skyhighpmo.com.au/reporting-integration?hsLang=en-au) [Insights Hidden at launch](https://skyhighpmo.com.au/insights?hsLang=en-au) [About](https://skyhighpmo.com.au/about?hsLang=en-au) [Contact](https://skyhighpmo.com.au/about#contact) [Test us on your issue](https://skyhighpmo.com.au/test-us?hsLang=en-au) Test us # Test us with your current issue: terms The terms for our free test: one current issue in your Oracle Primavera P6 environment, in a single remote session of up to 4 hours. [Request a session](https://skyhighpmo.com.au/test-us#test-us) Part A ## The terms ### 1. What the offer is Skyhigh PMO Pty Ltd ACN 653 189 881 ("Skyhigh", "we") will work on one current issue in your Oracle Primavera P6 environment, free of charge, in a single session of up to 4 hours. Our aim is to log in with you, find the cause and resolve it within that session, so you can see how we work before you buy anything. We will do our best, but we cannot guarantee that every issue can be found or fixed in the session. ### 2. Who it is for - Organisations operating in Australia that run Oracle Primavera P6 with a current Oracle support subscription (a valid CSI number), which you confirm when you request a session. - One free test per organisation, including related entities. Requests must come from a work email address; we treat all addresses on the same company domain as one organisation, and we do not accept personal email addresses (for example Gmail or Outlook.com). - Individuals, students and other consultancies are not eligible. - We may decline any request without giving a reason, including where we have a conflict of interest or another obligation that prevents us from helping. If demand is high, we may offer a later date. ### 3. Accepting these terms By requesting or booking a session, you confirm that you are authorised to accept these terms on behalf of your organisation, and your organisation agrees to them. ### 4. The session - One issue, agreed in writing (email is fine) before the session is booked. A short scoping call of up to 15 minutes may be held before booking; it is not part of the 4 hours. - One continuous remote session of up to 4 hours, booked in advance at a time that suits both of us. The 4 hours run from the booked start time. The session cannot be split across days or used in parts, and unused time is not carried over. - The session runs as a guided screen share (for example Microsoft Teams). Your administrator logs in and drives; we guide. We do not ask for, receive or store your credentials. - Your administrator, with the administrative access needed for the issue (server, WebLogic, database and P6 admin, as relevant), and an affected user must be available for the session. - We do not record the session unless both of us agree in writing beforehand. ### 5. How we work in the session - Diagnose the problem with you, reviewing application and other relevant logs to find the root cause. - Work with your end user to understand the issue and reproduce it. - If a fix is found and your change approval (CAB) allows it to be applied during the session, guide your administrator to apply it, then test it and confirm it with your user. - If the fix cannot be applied during the session, we explain the fix and the steps to apply it before the session ends, so your team can deliver it. - We close the session with a short verbal summary: the cause, the fix, and what we recommend next. ### 6. What you take responsibility for See Part B. If these are not in place at the start of the session, we may reschedule once or end the test (clause 8). ### 7. Out of scope Some issues are more than a break-fix and need significant additional effort. If our investigation shows that any of the following is needed, we stop and offer to quote for it as paid work, on a Time and Materials basis or a fixed quote: - any work after the 4 hours are used, including documenting the fix, further troubleshooting and testing with users; this is paid from that point on; - applying a fix on a later date because your change approval (CAB) could not approve it during the session; - general performance issues while using the application ([our Primavera Optimisation service](https://skyhighpmo.com.au/primavera-optimisation?hsLang=en-au) covers these); - applying patches, or any major release upgrade; - changing the architecture, or redeploying EPPM modules; - resolving data integrity issues found during the session; - troubleshooting or resolving issues with integrations to third-party tools; - a health check of your environment against industry standards; - a recurrence of the same issue after the session ends; - more than one issue, on-site work, out-of-hours or urgent response, or training. ### 8. When the test ends (the stop rule) The free test ends at whichever comes first: - the issue is resolved, tested and confirmed with your user; - the 4-hour session ends; - the issue turns out to be larger than one issue, or needs work listed in clause 7; - your administrator, the access needed, your user or a working screen share is not ready within 30 minutes of the booked start time; the session can be rebooked once, and after that the offer lapses for your organisation; - either of us decides to end it, for any reason. Any further work happens only under a separate written quote that you accept, on our client services agreement. ### 9. Your data and confidentiality - You keep control of your environment throughout: your administrator makes every change, and only with your approval. - We do not copy your data to our systems, or put it into any external or public AI tool, unless you agree in writing. - We keep confidential anything we see or learn about your organisation, systems and data during the test, and use it only for the test and any quote that follows. This does not apply to information that is already public, or where the law requires disclosure. - We will not name your organisation as a client or publish anything about the test without your written consent. - We handle personal information under our [Privacy Policy](https://skyhighpmo.com.au/legal/privacy-policy?hsLang=en-au). ### 10. No obligation You do not have to buy anything. We may tell you about paid options that fit what we found; that is the only follow-up unless you ask for more. ### 11. Liability - The test is provided free and in good faith. You remain responsible for your own backups, for approving any change, and for changes your administrator makes in your environment. - Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law, or any other law, that cannot lawfully be excluded, restricted or modified. - Where the law allows us to limit our liability for the test, it is limited, at our option, to supplying the session again or paying the cost of having it supplied again. - To the extent the law allows, we are not liable for any loss of profit, revenue, data or opportunity, or for any indirect or consequential loss, arising from the test. This does not limit liability for fraud, wilful misconduct, or personal injury or death. ### 12. Changes and withdrawal We may change or withdraw this offer at any time. A session already booked is honoured under the terms that applied when it was booked. ### 13. General These terms are the whole agreement about the free test. They are governed by the laws of Victoria, Australia, and the courts of Victoria have non-exclusive jurisdiction. If any part is unenforceable, the rest still applies. Part B ## What you take responsibility for 1. The issue is in an Oracle Primavera P6 environment with a current Oracle support subscription (valid CSI). 2. A written description of the issue before the session, with screenshots or error messages where you have them. 3. Your confirmation that you are authorised to involve Skyhigh in work on the system and its data, and that doing so does not breach any licence or agreement you have with a third party. 4. For the whole session: an administrator who holds the credentials needed (server, WebLogic, database, P6 admin, as relevant) and can log in and make changes, plus an affected user who can reproduce the issue. 5. If a change is needed, your team runs your change approval (CAB) process and approves the change before it is made. 6. You keep your own current backups before any change, and tell us if anyone else (an internal team or another provider) is working on the same issue. ## Ready to test us? One current issue, one session of up to 4 hours, free of charge. 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